Mohammed Jasim
IT Support Engineer
Dedicated BSc Computer Science graduate and IT Support professional, delivering technical excellence with accuracy and efficiency.
About Me
My academic and professional journey.
I am a highly motivated and dedicated BSc Computer Science graduate from the University of West London (2021-2024), currently pursuing an MSc in Cybersecurity.
With proficiency in Java and Python, I bring strong analytical, problem-solving, and communication skills to the table. I am recognized for delivering tasks with accuracy and efficiency under tight deadlines, and I am committed to contributing to organizational success while continuously enhancing my technical expertise.
Education
BSc Computer Science
University of West London
2021 - 2024MSc Cybersecurity
Currently Pursuing
PresentMy Skills
Technologies and tools I work with.
Python
Java
HTML
SQL & MySQL
Windows & Linux
Problem-Solving
Teamwork
My Services
What I can do for you.
IT Support & Maintenance
Providing robust technical support, troubleshooting hardware/software, and managing helpdesk operations to ensure minimal downtime.
Web Development
Building responsive, user-friendly websites and web applications using HTML, CSS, JavaScript, and backend technologies like PHP and Node.js.
Cybersecurity Analysis
Analyzing web activity logs, investigating suspicious activities, and detecting potential security threats to ensure data integrity.
Data Analytics
Conducting exploratory data analysis and leveraging AI tools for predictive modeling and strategic problem-solving.
Professional Experience
My career journey and roles.
Facility Management Helpdesk
Sheikh Khalifa Hospital - Ajman, UAE
- Provided technical support via phone, email, and in-person, maintaining a 95% first-call resolution rate.
- Managed help desk operations including ticket logging, prioritization, and escalation.
- Recorded daily reports on technical incidents to support performance tracking.
Cyber Job Simulation
Deloitte (Forage)
- Analysed web activity logs to identify patterns and detect potential security threats.
- Investigated suspicious user activity to determine possible data compromise.
Data Analytics Job Simulation
Tata Group (Forage)
- Conducted exploratory data analysis (EDA) using GenAI tools to assess data quality and risk indicators.
- Proposed a no-code predictive modelling framework for customer delinquency risk.
IT Support Intern
Internship
- Assisted in maintaining and troubleshooting internal systems and network infrastructure.
- Assisted in network setup and configuration, improving connectivity.
- Documented technical issues and resolutions for knowledge sharing.
Featured Projects
Some of my recent work.
AI Chatbot For Website
Created an AI-powered chatbot to automate customer support using JavaScript, Node.js, and Dialogflow API integrations. Improved customer engagement by 40% through 24/7 assistance.
E-Commerce Website
Developed a full-stack e-commerce platform supporting product browsing and online purchases with HTML, CSS, JS, and PHP. Implemented a shopping cart improving transaction efficiency by 25%.
Task Management System
Developed a responsive web-based platform to simplify task creation and tracking. Built secure user authentication, enhancing workflow reliability and improving user interaction efficiency by 30%.
Contact Us
Let's work together.
Get In Touch
Feel free to reach out for collaborations, opportunities, or just to say hi!
Phone
0567665827
jasimala07@gmail.com
Location
Ajman, UAE